Dolphin Encounter: Get Up Close with Marine Life
$119Â per Adult/$109Â per Child
– Must be 1 year old+  everyday
Book Now
Enjoy a Dolphin Encounter (Non-Swim) in Isla Mujeres
At Isla Mujeres in Cancun, Mexico, the Dolphin Encounter (non-swim) is a wonderful way to enjoy a close-up dolphin experience in waist-deep ocean water, with swimming optional. This family-friendly Dolphin Encounter (non-swim) gives guests the chance to share unforgettable moments with a dolphin, including a handshake, gentle touches, kisses, and plenty of playful interaction in the beautiful Mexican Caribbean. Located at the Beach Club in a fully natural enclosed ocean environment, this Dolphin Encounter (non-swim) takes place on stunning Isla Mujeres, just a short 20-minute boat ride from Cancun. After your dolphin experience, you can relax, enjoy delicious food, sip from the open bar, and chill out in one of the most beautiful settings in Cancun, Mexico.
What Is Included in the Cancun Dolphin Encounter (Non-Swim)?
Dolphin Program Highlights
- Interactive dolphin water experience with 1 dolphin for 30 minutes
- Shallow-water dolphin interaction
- Educational introduction about dolphins and marine mammals
- Fun in-water interaction time with the dolphin
- Life jacket included for the program
Facility Access
- Pool access
- Buffet*
- Free Wi-Fi
- Showers
- Lifejackets
- Lockers
- Drinks**
Food and Beverage
- Buffet lunch included
- Open bar included
- Access to on-site dining areas and restaurants
Important Information Before You Book
Who Can Participate?
- This program is designed for guests who are comfortable in shallow water
- Participants must meet the location’s age and height requirements
- Children may need to be accompanied by a paying adult depending on height and age
- Pregnant women are not permitted in this program
Children’s Age and Height Requirements
- Children’s participation is based on age and height
- Infants ages 1 to 5, or minors under 48 inches / 1.21 meters, may join the Dolphin Shallow Water portion of this program
- These younger children must be accompanied by two paying adults per child
- Children ages 6 to 12 who are over 48 inches / 1.21 meters but under 56 inches / 1.40 meters may participate
- These children must be accompanied by one paying adult per child
- Children ages 13 and older who are over 56 inches / 1.40 meters must pay the adult rate
- Guests ages 13 and older who meet the height requirement may participate on their own
What Is Not Included?
Additional Fees
- Dock fee: $15 USD
- Children under 5 years old do not pay the dock fee
- Ground transportation: $15 USD
- Participation tax for activities with aquatic animals (ISEPAAA): $3 USD
- Children under 5 years old are exempt from this fee
Optional Purchases
- Photos of your experience with the dolphins are not included
- Other activities in Cancun or Isla Mujeres are not included
- Food service at Shark’s Grill is not included
- Each dish at Shark’s Grill must be paid for when ordered
Good to Know
Before You Go
- Please arrive at least 30 minutes early for check-in for the ferry to Isla Mujeres
- A valid photo ID is required
- Cameras are not allowed in the water during the dolphin program
- Guests with health or physical concerns should ask questions before booking
$119Â per Adult/$109Â per Child
– Must be 1 year old+  everyday
Book Now
Cancun Mexico Location
Getting to Playa Langosta
Playa Langosta is located at Km 5 of Boulevard Kukulcán in the Cancun Hotel Zone, making it a convenient and easy departure point for guests planning a swim with dolphins Cancun experience. Visitors can reach Playa Langosta by taking the R-1 or R-2 public bus routes or by using a taxi from anywhere in Cancun. Its central location makes it a practical option for travelers staying in downtown Cancun, the Hotel Zone, or arriving from Cancun International Airport. < MAP >
Estimated Travel Times
Getting to Playa Langosta is simple, and travel times are reasonable from most parts of Cancun.
- About 10 to 15 minutes from downtown Cancun
- About 30 to 40 minutes from Cancun International Airport
- About 5 to 20 minutes from most areas in the Hotel Zone, depending on your location
Dolphin Discovery Photo Packages
Photo Package Pricing
Photo packages at Dolphin Discovery generally range from about $99 to $209+ USD, depending on the location and the package you select. Many packages include a combination of digital photos and sometimes printed pictures. Booking your photo package online in advance, often through a Memories Package, may help you get better pricing than buying photos at the park on the day of your visit. Some all-digital options may also be available starting at around $100 to $125 USD.
Common Photo Package Prices
- Dolphin Lovers’ Swim Memories: around $99 USD
- Dolphin Swim Adventure Memories: around $159 to $179 USD
- Dolphin Royal Swim Memories: around $199 to $209 USD
- Individual printed photos: starting at about $40 USD each
$119Â per Adult/$109Â per Child
– Must be 1 year old+  everyday
Book Now
Dolphin Encounter in Isla Mujeres Near Cancun
Just 20 minutes from Cancun, Dolphin Discovery Isla Mujeres gives you the chance to enjoy an unforgettable Dolphin Encounter in a beautiful natural ocean habitat. This family-friendly experience is perfect for guests of all ages, and no swimming skills are needed, making it a great option for children, parents, and anyone who wants to enjoy close-up dolphin interaction in shallow water. During your visit, you can share special moments like dolphin kisses, hugs, and waves while also learning interesting facts from knowledgeable Marine Mammal Specialists. After your Dolphin Encounter in Isla Mujeres, relax by the pool, enjoy a delicious buffet, and sip from the open bar while taking in the tropical beauty of paradise.
Dolphin World Online Promotions:
- Make your reservation more than 8 days or more in advance get 5% off each person. Rebate will be mailed to you.
- In order to get his rebate, you must call (800) 667-5524 and book this reservation over the phone or book online.
- If you book online, you will need to email us and state, you would like to get the rebate. Our email address, dolphinworldresponse@gmail.com
Redemption Instructions
Upon arrival, please proceed to check-in window, present your dolphin program confirmation number or your last name, which you will receive after making your reservation via email or text.
- Confirmation number is a must for entrance.
- You do not need to have a printed voucher.
- All customers/participants are required to sign liability waivers before participating in this activity.
Refunds / Cancellations and Changes:
All cancellations must be received by Dolphin World / Keys Adventure Tours, Inc. in writing by email or regular mail.
- A 10% service charge will apply per person for any cancellations prior 31 days of activity date.
- A 50% service charge will apply per person for any cancellations within 30 – 15 day period prior activity date.
- A 75% service charge will apply per person for any cancellations within 14 – 8 day period prior activity date.
- Prior 8 days of your reservation date, you may change your reservation to a gift certificate, where you would not incur any penalties except the change fee. This gift certificate will be good for 1 year from the date of the certificate.
- NO REFUND WILL BE GIVEN TO ANY ACTIVITY PARTICIPANTS who cancel within the 7 day period, does not show up, are late for scheduled program(s). Once a reservation has a confirmation number and confirmed, a refund or change can only be made more than 7 days of the activity date and any change to the program date is subject to availability. Changes made to existing reservations are subject to a $25.00 per person change fee.
- The Dolphin Swim goes on Rain or Shine.
WE STRONGLY RECOMMEND THE PURCHASE OF TRIP INSURANCE, which will cover your purchase 100% for any interruptions to your Dolphin World activities! We recommend TravelEx Insurance. Ask a Dolphin World Travel professional for advice on Travel Insurance.
Frequently Asked Questions:
Where is Isla Mujeres and where do I have to take the ferry for Dolphin Discovery Isla Mujeres and at what time?
Remember we have 2 free ferry services at 9:00 am and 11:00 am in different departure points according to your booked program: From Playa Langosta for all swim with dolphins programs and garrafon + swim with dolphins programs scheduled 10:30 am. From Marina Aquatours for Garrafon programs and Garrafon + swim with dolphins program scheduled at 3:30 pm. Please note that the arrival point for your return will be Playa Langosta. Consider this information if you, for example, leave a car in Marina Aquatours.
How do I get to Marina Aquatours or Playa Langosta if I’m staying in Cancun?
You can get there by bus, the ticket is less than $1 USD; or you can take a taxi from your hotel, ask the concierge about the details to avoid delays and calculate fees.
How far is Isla Mujeres from Cancun by ferry?
Isla Mujeres is a small island located in front of Cancun. The boat ride from Cancun to Isla Mujeres is about 30 or 40 minutes.
Does the ferry round trip from Cancun to Isla Mujeres have an additional cost?
For this Isla Mujeres trip the ferry transportation is free for all participants; however there’s a dock fee of $10.00 USD for ea. swimmer and ea. companion.
Does the program rate change if I’m staying in Isla Mujeres and I don’t need the ferry service?
No, the swim-with-dolphins program rate is the same because the ferry service does not have any payable fee as it is completely free for participants.
How do I get to Dolphin Discovery location if I’m in Isla Mujeres?
If you are staying in Isla Mujeres, simply take a taxi to Discovery Island, the Dolphin Discovery location in Isla Mujeres. You must arrive 30 minutes before your program begins.
What else can I do in Isla Mujeres location after my dolphin program?
You can enjoy all the facilities and amenities in our dolphinarium: swimming pool, hammocks, restaurant, and snack bar. You can also explore the island by yourself but remember that the last ferry departure is at 5:30 p.m.
How far is Cancun from Isla Mujeres by ferry?
Cancun is located in front of Cancun. The boat ride from Isla Mujeres to Cancun is about 30 or 40 minutes.
Is there a safe place where I can leave my stuff?
We have no cost lockers where you can leave your belongings safely and reliably as we have locks on the latest technology.
What is your policy on children?
Infants are considered children 1 to 5 years, whom do not pay the service, however for the Encounter program must have 1 year of age and / or life jacket must fit properly.
We consider them children 6 to 12 years, but for programs should measure 1.20 m and in the company of a paying adult or 1.40 m to perform any program alone. The children will do activities appropriate to their age and height.
What activities are carried out in each program?
Royal Swim: Foot Push, Dorsal Tow, Handshake, Kiss, Hand target, hug.
Swim Adventure: Belly Ride, Boogie push, Hug, Hand target, handshake, kiss.
Dolphin Encounter: Hand target, kiss, handshake, as well as information about the behavior and anatomy of dolphins.
How many people are in the water at the same time?
Royal Swim: 10 maximum.
Swim Adventure: 12 people maximum.
Dolphin Encounter: 15 to 20 people maximum.
How early should I arrive?
We recommend to arrive at least 45 minutes before your scheduled time as you need to check in and receive a small induction.
Dolphins have a specifically balanced diet according to their age, activity and development, so feeding dolphins is not allowed as this could affect their health.
Do you offer therapy programs with dolphins?
No, we currently do not have this service, our programs are educational and interactive. However, we invite you to participate in any of our programs, you can review the security policies section for more information on the participation of people with disabilities.
Do you have transportation service?
Yes, we have transportation service included for those who have a dolphin swim program (service not available for hotels in La Romana zone). Companions shall make an additional payment of 20 USD. (This service must be requested through email to customercare@dolphindiscovery.com or by phone 24 hours before the program).
How I can recognize the transportation vehicle?
All our units have the Dolphin Discovery logo, plus our staff will have distinctive uniform.
What will be the schedule of my transportation?
The timetables for your pick up and return will be scheduled at the time of your reservation.
Will I have to wear a life jacket?
The use of life jackets is required in all water programs, our staff will provide the jacket that best suits your complexion, we have jackets available in different sizes and for babies one year old and up.
I am a person with disabilities, Can I participate in the programs?
People with disabilities may participate in our programs, this requires filling a format and send it via email to info@dolphindiscovery.com,  in this format is to specify the type of special attention they require and based on this information we can determine which is the best program for you and how many people will assist you.
For security reasons, is not allowed to use cameras in the water, professional photos will be available for sale.
Can pregnant women participate?
Our programs dolphin swim Swim Adventure and Royal Swim are not allowed for pregnant women, however our Dolphin Encounter program is a great option for women with up to 5 months of pregnancy, previously signing a waiver and accompanied by another adult.
What if there is inclement weather?
Our programs go on rain or shine, so there are no cancellations or refunds in these cases.
Includes: Dolphin Encounter Program – A 30 minute shallow water experience including touching, feeding and training with a dolphin. Perfect for non-swimmers! In this program there is NO Swimming with the Dolphins. Plus, National open bar and lunch buffet, Beach Club (lockers, showers, swimming pool, lounge chairs), Fantasy Snorkel – Stingrays or sharks, and Round trip Ferry from Cancun to Isla Mujeres. $119 Adult/$109 Child Book Now!
