Amber Coast VIP Dolphin Swim

Save Money and make your reservation online. In order to get any of these discounts, you must type the Online Discount Promotional Code in the discount box of the reservation form (Payment Page). After picking the amount of participants/observers, date of travel, and time of program, you will be taken to the reservation form to start your online booking. When you get to payment page, this is where the promotional code needs to be written in the comment box. Without this written code, you will not get the promotional discount. These online promotions can not be combined with any previous orders or discounts. These discounts are for online orders only and the discounts will NOT be offered or honored over the phone with a Dolphin World representative or during the High Season or with any additional Transportation service.

Dolphin World Online Promotions:

• Make your reservation more than 8 days or more in advance get 5% off each person. CODE: online5%off
• Make your reservation online and get 2.5% off each person. CODE: onlinebookingspecial

Redemption Instructions

Upon arrival, please proceed to check-in window, present your dolphin program confirmation number or your last name, which you will receive after making your reservation via email or text.

• Confirmation number is a must for entrance.
• You do not need to have a printed voucher.
• All customers/participants are required to sign liability waivers before participating in this activity.

Refunds / Cancellations and Changes:

All cancellations must be received by Dolphin World / Keys Adventure Tours, Inc. in writing by email or regular mail.

• A 10% service charge will apply per person for any cancellations prior 31 days of activity date.
• A 50% service charge will apply per person for any cancellations within 30 – 15 day period prior activity date.
• A 75% service charge will apply per person for any cancellations within 14 – 8 day period prior activity date.
• Prior 8 days of your reservation date, you may change your reservation to a gift certificate, where you would not incur any penalties except the change fee. This gift certificate will be good for 1 year from the date of the certificate.
• NO REFUND WILL BE GIVEN TO ANY ACTIVITY PARTICIPANTS who cancel within the 7 day period, does not show up, are late for scheduled program(s). Once a reservation has a confirmation number and confirmed, a refund or change can only be made more than 7 days of the activity date and any change to the program date is subject to availability. Changes made to existing reservations are subject to a $25.00 per person change fee.
• The Dolphin Swim goes on Rain or Shine.

WE STRONGLY RECOMMEND THE PURCHASE OF TRIP INSURANCE, which will cover your purchase 100% for any interruptions to your Dolphin World activities! We recommend TravelEx Insurance. Ask a Dolphin World Travel professional for advice on Travel Insurance.

Frequently Asked Questions:

What should I bring?
Camera, bathing suit, towel, sun-block, additional money for drinks, pictures and souvenirs.

How do we get there?
Ocean World is located in Cofresi Beach, just 3 miles west from the town of Puerto Plata.

If you are coming from Santiago, after the Riu Hotels complex

Do you provide transportation?
Yes, Scheduled pick-up service from hotel (s) must be arranged with our reservation department. We offer roundtrip transportation free of charge for hotels in the area of Puerto Plata. Additional US$5 surcharge for clients in hotels in Sosua and Cabarete. Additional US$10 surcharge for clients in hotels in Luperon, Rio San Juan and Playa Grande.

If the client wants to arrive or leave our premises at different time than scheduled, than the client is free to use private vehicle or Taxi.

Is smoking permitted?
Smoking is allowed in designated areas. This is for the safety and comfort of our guests, staff and animals.

Can I bring my own camera and take my own pictures and videos?
You are free to take your own camera to take pictures and videos of the facilities. Nevertheless the use of cameras will not be allowed during interactive program.

What are your operating days and hours? Are you open during holidays?
Ocean World Adventure Park is Tuesdays to Sundays, from 8.30am to 5.30pm. We are open during holidays as well.

Is the park open when it rains?
Yes, we operate rain or shine.

What type of payment do you accept?
Ocean World accepts Visa, MasterCard, American Express, Travelers Checks and cash. Cash payments can be in RD$ pesos, US dollars, CAD dollars, Euro, and £ pounds.

How far in advance should I make my reservation?
Our program can be sold out days or weeks in advance, so we recommend booking as soon as possible.

Are we allowed to bring drinks or food in your facilities?
No, but snacks and drinks are available for purchase on site at additional price.

Can I interact with animals if I can’t swim?
Worried that your lack of swimming skills will keep you from meeting our marine mammals? DON’T BE!!! Our Dolphin Encounter and Sea Lion Encounter programs take place in shallow water. The animals will swim up and over the platform where you can meet them one-on-one. We want you to feel comfortable and to enjoy the program as well.

Can i participate in interactive programs if I am pregnant?
Pregnant women are not allowed in interactive programs, for their safety, safety of their child and our animals as well.

What is the difference between the Dolphin Encounter, Dolphin Swim and Royal Swim?
The Dolphin Encounter is in shallow wáter, while the Dolphin Swim and Royal Dolphin Swim take place in deep water and you will be wearing a life jacket. The Dolphin Swim lasts 30 minutes, while the Royal Dolphin Swim is a 1 hour interaction with 2 playful dolphins.

What is the minimum age to participate in interactive programs?
The minimum age allowed for Dolphin Swim, Royal Dolphin Swim, Shark Encounter and Sea Lion Encounter is 6 years old. While for the Dolphin Encounter infants can participate as well, with their parents. In any case, kids can participate alone in interactive programs starting at 11 years old.

Will there be other people in our interactive program?
The maximum allowed in each Dolphin Swim, Royal Dolphin Swim, Shark Encounter and Sea Lion Encounter is ten persons and the maximum for the Dolphin Encounter is 30 persons although only ten people at a time are in the water interacting with the dolphins.

Do you provide snorkeling equipment or do we have to bring our own?
We do provide snorkeling equipments nevertheless you are allowed to bring your own.

Are there changing rooms and showers in your facilities?
YES and they are wheelchairs accessible too

Are there lockers in the facilities?
Yes and they are available for rent at additional price

Do you have towels available?
Yes and they are available for rent or purchase at additional price.

Is food included in the tour? What kind of food?
Do you offer vegetarian options? The tour includes buffet lunch and there is always some vegetarian option

Can I see and purchase my photos and videos by internet?
At present it is not possible to see your pictures online, but if you email photolab@ocean-world.info we will be able to assist you with your needs and requests.

Includes: VIP Dolphin Swim Program & Park – A shallow and deep water experience including the amazing dorsal tow, cradling and kissing the dolphin as well as an exciting foot-push with a boogey board and plenty of touching and training with 2 dolphins. Plus, Snorkeling in Aquarium, Dolphin & Sea Lion Show, Bird Exhibit, Tiger Grotto, Iguanas Exhibit, Buffet Lunch, and Transportation(Puerto Plata Area). Must be 6 years old and up to participate. Book Now!