Florida Keys Dolphin Encounter (shallow water)

Save Money and make your reservation online. In order to get any of these discounts, you must type the Online Discount Promotional Code in the discount box of the reservation form (Payment Page). After picking the amount of participants/observers, date of travel, and time of program, you will be taken to the reservation form to start your online booking. When you get to payment page, this is where the promotional code needs to be written in the comment box. Without this written code, you will not get the promotional discount. These online promotions can not be combined with any previous orders or discounts. These discounts are for online orders only and the discounts will NOT be offered or honored over the phone with a Dolphin World representative or during the High Season or with any additional Transportation service.

Dolphin World Online Promotions:

• NO DISCOUNTS DURING HIGH SEASON!! December 24, 2018 – January 7, 2019
• Make your reservation more than 8 days or more in advance get 2.5% off each person. CODE: flakeysbookingspecial
• Group of 4 or more that make their reservation 8 days or more in advance get 5% OFF per participant and per observer. CODE: online5%off

Redemption Instructions

Upon arrival, please proceed to check-in window, present your dolphin program confirmation number or your last name, which you will receive after making your reservation.

• Confirmation number is a must for entrance.
• You do not need to have a printed voucher.
• All customers/participants are required to sign liability waivers before participating in this activity.

Refunds / Cancellations and Changes:

All cancellations must be received by Dolphin World / Keys Adventure Tours, Inc. in writing by email or regular mail.

• A 10% service charge will apply per person for any cancellations prior 31 days of activity date.
• A 50% service charge will apply per person for any cancellations within 30 – 15 day period prior activity date.
• A 75% service charge will apply per person for any cancellations within 14 – 8 day period prior activity date.
• Prior 8 days of your reservation date, you may change your reservation to a gift certificate, where you would not incur any penalties except the change fee. This gift certificate will be good for 1 year from the date of the certificate.
• NO REFUND WILL BE GIVEN TO ANY ACTIVITY PARTICIPANTS who cancel within the 7 day period, does not show up, are late for scheduled program(s). Once a reservation has a confirmation number and confirmed, a refund or change can only be made more than 7 days of the activity date and any change to the program date is subject to availability. Changes made to existing reservations are subject to a $25.00 per person change fee.
• The Dolphin Swim goes on Rain or Shine.

WE STRONGLY RECOMMEND THE PURCHASE OF TRIP INSURANCE, which will cover your purchase 100% for any interruptions to your Dolphin World activities! We recommend TravelEx Insurance. Ask a Dolphin World Travel professional for advice on Travel Insurance.

Do you have a Frequently Asked Question Page with more information? Yes, click this link to see more on the facility, location, map, and hotel information. < FAQ PAGE CLICK HERE >

Does your program go on Rain or Shine? Yes, this program goes on Rain or Shine. The dolphin swim and shows, will go on most of the time. If there is thunder, there might be a delay before the program resumes again. The snorkel portion of the day could get postponed or canceled due to weather. If your snorkel trip does get canceled, you can reschedule or get a partial refund for that part of your day.

Must I know how to swim to participate? You should be comfortable in the water. The dolphin swim takes place in a 15 to 20 foot deep lagoon.

What does it mean to be an Observer? An Observer is a Participant’s friend or family member. Observers participate in all aspects of the program minus the in-water interaction. During the interaction you can cheer on the Participants and take photos. The Observers stay in the stands and have no contact with the dolphins. The fee includes complimentary admission to the dolphin park, so you can see the rest of the shows and exhibits. Observers under 10 years old must be accompanied by an adult.

What should I bring? A bathing suit or swimming attire is required. You can rely on us to provide the following: Showers, lockers(refundable deposit), and wetsuits. Wetsuits can be rented. All jewelry must be removed prior to entering the water.

What about taking photographs with the Dolphins during my session? Yes, there are professional staff photographers taking photographs or video of you and your dolphin session. You can purchase these photographs after your session. Prices ranges from $40 and up, depending on how many photographs you purchase. You can not take a regular camera into the water with you during your dolphin session. If you do have a family or a friend come with you as an observer, they can take photographs of you during your session. Hint: If you don’t have an observer in your group, you might ask another observer from another group to take a few photographs with your camera.

What kind of pools do the animals live in at the Dolphin facility? The animals live in natural salt-water lagoons. The water is pumped in from the Atlantic Ocean.

How big is the lagoon? The lagoon is three acres in size with an average depth of 15 to 20 feet. The rest of the property is about 17 acres in size and rich with tropical foliage and orchids.

Do you have a restaurant on the property? A snack bar/grill is available and serves a variety of delicious foods at the dolphin facility.

Can I bring my own masks fins and snorkels? Yes you can to use during your dolphin program and private facility beach. Water shoes may be worn instead of fins for parts of the ray and sea lion swim, but we do not provide these so bring your own.

Do we have to pay extra entrance and parking fees ? No. There are no extra entrance or parking fees when snorkeling or the dolphin program.

Can handicapped individuals participate? While this dolphin program does accept handicapped individuals, this program is not a Dolphin Therapy session. This program is primarily recreational. Those interested in a therapy program should consider other locations in the Florida Keys. Although accommodations for handicapped individuals can be arranged, they will not receive special treatments such as extended time or more interactions. If a handicapped individual is to participate, this circumstance will be handled on a case-by-case basis. The following questions will need to be addressed and may require prior management approval:

• Does the individual meet the age requirement?
• To what degree is the individual disabled?
• Does the individual have full control of his/her body without required assistance?
• Can the individual follow directions and understand English?
• Can the individual stand on the in-water platform without the use of canes or braces?
• Can the individual tread water/swim? If the individual cannot freely stand on the platform and must tread water to stay in place, an assistant will need to be in the water to help the individual stay on the platform. The assistant, he/she must pay the full regular price.
• Is the individual capable of lifting his/her full weight out of the water? The facility does not have a ramp or crane available for assistance. In addition, no staff member will be permitted to or is capable of lifting anyone out of the water.

Can someone who is blind participate? Yes, this individual must be accompanied in the water by a paid assistant. The assistant, he/she must pay the full regular price.

Are glasses/contacts permitted in the water? Contact lenses can be worn. Prescription glasses with clear lenses will be permitted only if they are needed but they cannot be removed at anytime (including for pictures) during the session. Glasses with dark lenses are not permitted unless the individual is sensitive to sunlight, in which case a doctor’s letter will need to be necessary.

Includes: Dolphin Encounter (shallow water) Program – A 20 to 30 minute shallow water experience includes behaviors such as petting, touching, kissing & cradling. Perfect for non-swimmers! In this program there is NO Swimming with the Dolphins. Plus, General Admission to Park, Dolphin Show, Marine Tour, and other Marine Animal Shows. No minimum age requirement. Low $210 / High $225 Book Now!