Where is the Dolphin Park in St. Augustine located?
The Dolphin Park is located at 9600 N. Oceanshore Blvd., St. Augustine, FL 32080. The park is south of historic St. Augustine and convenient for visitors planning a dolphin experience as part of a St. Augustine Beach vacation or day trip.
Which dolphin program is right for my child?
Age, height, and adult-supervision requirements vary depending on the dolphin experience you choose. Before booking, review the requirements listed on the individual program page to make sure everyone in your family qualifies for the selected activity.
Is parking available at the Dolphin Park?
Yes. Parking is FREE for guests visiting the Dolphin Park in St. Augustine. The outdoor parking area is conveniently located next to the facility.
What is the refund policy?
Reservations are generally non-refundable. Refunds may be provided when the Dolphin Park cancels a scheduled program. Because dolphin experiences have limited availability, be sure to confirm your date, program, and number of participants before completing your reservation.
Can I change my dolphin reservation?
Reservation changes may be possible depending on availability and management approval. If you need to make a change, contact us as soon as possible. Waiting until the day of your program may limit the available options.
How early should I arrive for my dolphin program?
Plan to arrive at least 60 minutes before your scheduled dolphin program. This gives you enough time for parking, check-in, changing, and any required instructions before your experience begins. Dolphin programs cannot be delayed or stopped to accommodate late arrivals.
Are pets allowed at the Dolphin Park?
Pets are not permitted. Trained service animals are allowed, but emotional support animals are not considered service animals for this policy. Guests bringing a service animal should also be prepared to provide proof of current rabies vaccination.
Can I bring my own food and drinks?
Guests may bring food and beverages and enjoy them in designated areas. Snacks and drinks are also available for purchase at the Gift Shop, and the Ragga Surf Cafe food truck is located on the property. Please remember that drinking straws are not permitted.
Can I take photos during my dolphin experience?
You may use your camera in public areas of the park. However, personal cameras, phones, smart glasses, and other electronic devices are not permitted in the dolphin program areas. Guests watching from the designated viewing area may take photographs of the programs.
What happens if it rains during my dolphin program?
Dolphin experiences normally operate rain or shine, so a rainy Florida day does not automatically mean your program will be canceled. Programs may be temporarily postponed when lightning is detected within 5 miles of the facility. Guests will be directed to a safe indoor location until conditions allow activities to resume.
If weather conditions prevent the Dolphin Park from completing your experience by the end of the day, options may include rescheduling, receiving a credit to rebook within one year, or receiving a full or partial refund when the program is canceled by the park, depending on how much of the experience was completed. Ticketing fees are not refundable because of weather.
What happens if the weather is cold?
Don’t let a cooler St. Augustine day stop you from enjoying your dolphin experience. During colder periods, neoprene jackets may be provided upon request to help keep participants more comfortable in the water. Full wetsuits are not provided, and guests may not wear their own personal wetsuits during the program.
Can I wear jewelry while interacting with the dolphins?
No. For the safety of both guests and the dolphins, all jewelry and loose personal items must be removed before participating. This includes earrings, piercings, bracelets, necklaces, permanent jewelry, and other items that cannot safely remain on during the interaction.
Can guests with special needs participate?
The Dolphin Park may be able to accommodate guests with a variety of needs. If someone in your party has an emotional, behavioral, developmental, or physical condition that could affect participation, it is important to discuss those needs before the day of your visit. Advance notice gives the staff an opportunity to determine what accommodations may be available and help make the experience as comfortable and safe as possible.
