Dolphin Encounter (non-swim) – $99 per Adult/$89 per Child, – Must be 1 year old+ everyday
The Dolphin Programs is near Playa del Carmen and settles at the beautiful beach of Maroma Adventure, one of the top ten places in the world. Within this program you will receive a wet kiss, a hug, a handshake and you will be enjoying with your family fun games with the dolphins and so they will sing and dance on the water for you. Everyone will learn about their diet, interesting facts and dolphin´s behavior. This program provides the best chance to learn about and interact with playful dolphins. Let your children enter the water into the fascinating world of the dolphins in their own habitat and live the Experience of a Lifetime.
A 15-20 minute educational presentation prior to entering the water with the dolphins.
A 40 minute in all shallow water experience includes touching and training with a dolphin. Also you will get to pet, play, hold and kiss your dolphin too!
Personal photo opportunities with a dolphin.
A life jackets will be provided for use during the dolphin session. Wet Suits are NOT provided.
Guests should bring their own bathing suits and towels.
Lockers, Showers, and Changing rooms available.
Each Dolphin session is unique, based upon the guests and dolphins.
Observer gets to watch the dolphin interaction.
Children from 8 years or more 120cm tall may participate alone in the Encounter program paying adult rate.
Children from 1 up to 7 years old or with less than 120cm tall may participate accompanied by 1 adult in the Encounter program.
Observer gets to watch the dolphin interaction.
Beach club access (use of lounge chairs, lockers, showers and beach access)
Lunch(5 different menu options).
10 participants maximum per dolphin session. (which can be broken into smaller groups).
Open 365 Days a Year
The time slots available includes a guaranteed Dolphin Swim Adventure program, educational briefing, lunch, Beach club access (use of lounge chairs, lockers, showers and beach access). This can be 3 –5 hours of activities.
Dolphin Discovery Riviera Maya / Playa del Carmen. You will need to go to the beautiful beach of Maroma Adventure, one of the top ten places in the world. The newest and largest dolphin habitat in the Mayan Riviera is located just 10 minutes car drive from Playa del Carmen.
Hotel / Resort Guests:
Request your transportation by email to firstname.lastname@example.org or by phone 48 hours before the program at an additional cost of $10.00 USD per person.
Additional $15 USD per companion for transportation and beach club access (includes beach access, use of lounge chairs and showers) Outside food and beverages are not allowed inside the marina.
Dolphin World Online Promotions:
Make your reservation more than 8 daysor more in advance get 5% off each person. Rebate will be mailed to you.
In order to get his rebate, you must call (800) 667-5524 and book this reservation over the phone or book online.
If you book online, you will need to email us and state, you would like to get the rebate. Our email address, email@example.com
Upon arrival, please proceed to check-in window, present your dolphin program confirmation number or your last name, which you will receive after making your reservation via email or text.
Confirmation number is a must for entrance.
You do not need to have a printed voucher.
All customers/participants are required to sign liability waivers before participating in this activity.
Refunds / Cancellations and Changes:
All cancellations must be received by Dolphin World / Keys Adventure Tours, Inc. in writing by email or regular mail.
A 10% service charge will apply per person for any cancellations prior 31 days of activity date.
A 50% service charge will apply per person for any cancellations within 30 – 15 day period prior activity date.
A 75% service charge will apply per person for any cancellations within 14 – 8 day period prior activity date.
Prior 8 days of your reservation date, you may change your reservation to a gift certificate, where you would not incur any penalties except the change fee. This gift certificate will be good for 1 year from the date of the certificate.
NO REFUND WILL BE GIVEN TO ANY ACTIVITY PARTICIPANTS who cancel within the 7 day period, does not show up, are late for scheduled program(s). Once a reservation has a confirmation number and confirmed, a refund or change can only be made more than 7 days of the activity date and any change to the program date is subject to availability. Changes made to existing reservations are subject to a $25.00 per person change fee.
The Dolphin Swim goes on Rain or Shine.
WE STRONGLY RECOMMEND THE PURCHASE OF TRIP INSURANCE, which will cover your purchase 100% for any interruptions to your Dolphin World activities! We recommend TravelEx Insurance. Ask a Dolphin World Travel professional for advice on Travel Insurance.
Frequently Asked Questions:
How can I get to Dolphin Discovery Playa del Carmen if Im in Playa del Carmen or in another part of the Riviera Maya?
You can take advantage of our ground transportation service. Dolphin Discovery offers round-trip service from Playa del Carmen or the Riviera Maya ($10 USD per swimmer and $15 USD per companion). Request your transportation by email to firstname.lastname@example.org or by phone 48 hours before your the program.
Are programs carried out in the sea or tanks?
We are located beside the Caribbean Sea and all the water comes from it. We built our structures in natural areas to protect our dolphins the best way.
If my friends want to go with me without swimming, do they have to pay a special fee as observers?
Any of your companions will be welcomed. He/she will be free to watch our dolphin programs, all they would have to cover is their ground transportation service of $15 USD.
Besides dolphin programs, are there other activities in Playa del Carmen?
Playa del Carmen downtown is surrounded by colorful and varied outdoor restaurants, shops and a nearby beach. It is the perfect place for a beautiful morning or evening in the Caribbean.
Could I have a towel if I swim with dolphins in Playa del Carmen?
We dont have that service yet, we advise you to take your own. We have some nice dolphin towels at the boutique in case you want to buy one as a souvenir.
Is there a safe place where I can leave my stuff?
We have no cost lockers where you can leave your belongings safely and reliably as we have locks on the latest technology.
What is your policy on children?
Infants are considered children 1 to 5 years, whom do not pay the service, however for the Encounter program must have 1 year of age and / or life jacket must fit properly.
We consider them children 6 to 12 years, but for programs should measure 1.20 m and in the company of a paying adult or 1.40 m to perform any program alone. The children will do activities appropriate to their age and height.
What activities are carried out in each program?
Royal Swim: Foot Push, Dorsal Tow, Handshake, Kiss, Hand target, hug.
Dolphin Encounter: Hand target, kiss, handshake, as well as information about the behavior and anatomy of dolphins.
How many people are in the water at the same time?
Royal Swim: 10 maximum.
Swim Adventure: 12 people maximum.
Dolphin Encounter: 15 to 20 people maximum.
How early should I arrive?
We recommend to arrive at least 45 minutes before your scheduled time as you need to check in and receive a small induction.
Can I feed the dolphins?
Dolphins have a specifically balanced diet according to their age, activity and development, so feeding dolphins is not allowed as this could affect their health.
Do you offer therapy programs with dolphins?
No, we currently do not have this service, our programs are educational and interactive. However, we invite you to participate in any of our programs, you can review the security policies section for more information on the participation of people with disabilities.
Do you have transportation service?
Yes, we have transportation service included for those who have a dolphin swim program (service not available for hotels in La Romana zone). Companions shall make an additional payment of 20 USD. (This service must be requested through email to email@example.com or by phone 24 hours before the program).
How I can recognize the transportation vehicle?
All our units have the Dolphin Discovery logo, plus our staff will have distinctive uniform.
What will be the schedule of my transportation?
The timetables for your pick up and return will be scheduled at the time of your reservation.
Will I have to wear a life jacket?
The use of life jackets is required in all water programs, our staff will provide the jacket that best suits your complexion, we have jackets available in different sizes and for babies one year old and up.
I am a person with disabilities, Can I participate in the programs?
People with disabilities may participate in our programs, this requires filling a format and send it via email to firstname.lastname@example.org, in this format is to specify the type of special attention they require and based on this information we can determine which is the best program for you and how many people will assist you.
Can I use my camera?
For security reasons, is not allowed to use cameras in the water, professional photos will be available for sale.
Can pregnant women participate?
Our programs dolphin swim Swim Adventure and Royal Swim are not allowed for pregnant women, however our Dolphin Encounter program is a great option for women with up to 5 months of pregnancy, previously signing a waiver and accompanied by another adult.
What if there is inclement weather?
Our programs go on rain or shine, so there are no cancellations or refunds in these cases.
Includes: Dolphin Encounter Program – A 40 minute shallow water experience including touching, feeding and training with a dolphin. Perfect for non-swimmers! In this program there is NO Swimming with the Dolphins. Plus, Beach Access (lockers, showers, swimming pool, lounge chairs), and Round trip Van Transportation available from your resort to Maroma Beach, 10 minutes from Playa Del Carmen. Book Now!