Frequently Asked Questions
Does your program go on Rain or Shine?
Yes, this program goes on Rain or Shine. The dolphin swim and shows, will go on most of the time. If there is thunder, there might be a delay before the program resumes again.
Can someone whom is wheelchair-bound participate?
This circumstance will be handled on a case-by-case basis. The following questions will need to be addressed and may require prior management approval:
- Can the individual stand on the in-water platform without the use of canes or braces?
- Can the individual tread water/swim? If the individual cannot freely stand on the platform and must tread water to stay in place, an assistant will need to be in the water to help the individual stay on the platform. The assistant, he/she must pay the full regular price.
- Is the individual capable of lifting his/her full weight out of the water? The facility does not have a ramp or crane available for assistance. In addition, no staff member will be permitted to or is capable of lifting anyone out of the water.
Can someone who is blind participate?
Yes, this individual must be accompanied in the water by a paid assistant. The assistant, he/she must pay the full regular price.
Are glasses/contacts permitted in the water?
Contact lenses can be worn. Prescription glasses with clear lenses will be permitted only if they are needed but they cannot be removed at anytime (including for pictures) during the session. We will provide a strap for glasses, which must be worn in order to keep them on securely. Glasses with dark lenses are not permitted unless the individual is sensitive to sunlight, in which case a doctor’s letter will need to be necessary.
Must I know how to swim to participate?
Yes. Swimming is required. You will be standing on a submerged platform where you will get many deep water Dolphin behaviors from this platform during your session. Please keep in mind that if you are not comfortable in deep water, it may not be an enjoyable experience for you. If you are not comfortable in the water we recommend you participate in our Dolphin Encounter (non-swim) program.
What does it mean to be an Observer?
An Observer is a Participant’s friend or family member. Observers participate in all aspects of the program minus the in-water interaction. During the interaction you can cheer on the Participants and take photos. The Observers stay in the stands and have no contact with the dolphins. The fee includes complimentary admission to the park, so you can see the rest of the shows and exhibits, as well. Observers under 10 years old must be accompanied by an adult.
What should I bring?
You’ll need a bathing suit, towel, sunscreen, change of clothing, jacket or windbreaker for the boat ride (during the winter time) and cash/credit card for souvenirs.. You can rely on us to provide the following: Showers, keyed lockers, and wetsuits (if needed). All jewelry must be removed prior to entering the water.
What about taking photographs with the Dolphins during my session?
Yes, there are professional staff photographers taking photographs (no video, only stills) of you and your dolphin session. You can purchase these photographs after your session. Prices ranges from $40 and up, depending on how many photographs you purchase. You can not take a camera into the water with you during your dolphin session. If you do have a family or a friend come with you as an observer, they can take photographs of you during your session. Hint: If you don’t have an observer in your group, you might ask another observer from another group to take a few photographs with your camera.
Can I walk from Atlantis to the ticket booth?
Yes. The Paradise Island Ferry Terminal is located directly across the street from Atlantis by the Marina Village and Marina. Our check-in window is located closer to most of the lobbies than some of the hotel’s own attractions. We are only a five minute walk from the Coral, Beach and Royal Towers lobbies.
How big are your boats? Are they safe? Are they wheelchair accessible?
We operate large double-decker, high-speed catamarans that are made to hold more than one-hundred people each. Each boat has life vests and is overseen by a licensed captain and two mates. They are very safe and are wheelchair accessible for collapsible wheelchairs.
How long is the boat ride?
The boat ride to Blue Lagoon Island is approximately 20-minutes. It is mandatory that our boat captains go slowly while cruising through Nassau Harbour. Once they have passed a certain point, the boat increases speed.

|